
Return, Exchange, and Cancellation Policy
1. Return Policy
Customer satisfaction is our priority. You have the right to return your order within 14 days from the date of receipt. The items you wish to return must be unused, in their original packaging, and include all tags.
Return Process:
- To initiate a return, please contact us at:
- Phone: 0850 304 0720
- Email: support@myrosarystore.com
- Return the item within the specified period by completing the return request form.
- Once your return request is approved, your payment will be refunded within 14 days.
2. Exchange Policy
If you wish to exchange an item, please contact us within 14 days of receiving your order. Items must be unused and in their original packaging for exchanges.
Exchange Process:
- Contact our support team regarding the item you wish to exchange.
- You will be informed of the necessary steps for the exchange process.
3. Cancellation Policy
If you wish to cancel your order, you can do so as long as the item has not yet been shipped. Please contact us as soon as possible to cancel your order.
Cancellation Process:
- To cancel your order, please reach out to us promptly.
- Once your order is canceled, your payment will be refunded within 14 days.
4. Contact Information
If you have any questions or need assistance, please don’t hesitate to reach out to us:
- Phone: 0850 304 0720
- Email: support@myrosarystore.com
We are here to ensure your satisfaction. We hope you enjoy your shopping experience!